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OUR POLICIES:
Please be advised, this is only a portion of our policies.
Please review our Full Terms & Conditions before creating an order with us!
OUR GUARANTEE:
SHIPPING POLICY:
Normal Business Hours:
Monday- Friday and Sunday 9 AM- 6 PM CST
Saturday: Closed to Observe Shabbat
Handling Time: 3-5 Business Days (Delays will be posted on the Home and/or Checkout Page)
Shipping Speed (United States): 2-5 Business Days (Depends on the Service Selected)
Currently the main carrier we use is USPS. We ship USPS First class, USPS 2-4 Day Priority Mail and UPS Ground.
RETURN POLICY:
APPOINTMENT/CONSULTATION POLICY:
Returns are only valid for orders placed on Perfectlyunaltered.com. Returns will only be accepted on select regularly priced items; items that are on sale, or those purchased in a kit are non-returnable/refundable. Returns will not be accepted on custom orders. All items must be returned be in their original condition (sealed and wrapped in the bubble wrap it was shipped in). If you are returning multiple items, each one must be submitted separately by form. Any returned item that is open, damaged or that does not qualify for our return policy will not be accepted and may be disposed of; If approved for reshipment, postage and additional fees must be repaid by the buyer within 14 days of notification. Buyers are responsible for all fees associated with returning items. Per policy, Store credit will be issued within 1 week of receiving and authorizing the returned items. All items must be returned with a valid tracking number. Items must be post marked and returned within 14 days of delivery. Postage and payment processing fees will not be credited or refunded. If free shipping was granted due to an order being of a price of $50+ or because of a store promotion and your order no longer qualifies due to the return, postage fees will be deducted from your remaining credit .
If you have read all of these terms and qualify for a return, please click here to fill out a return form!
Customers can cancel 48 hours before start time by email or phone (you must leave a message if sent to voicemail). If you are unable to make your appointment, contact us and we will allow you to reschedule one additional time. If an appointment is not rescheduled prior to a no show, the appointment will be forfeited without a refund.
All clients that book the Herbal Helper Consult will need to sign the waiver before the appointment. This waiver can be found here.
It is important to note that we do not diagnosis or cure any illness. We do not prescribe medication. One should always consult with their physican before using any herbs.
MEMBERSHIP POLICY:
Memberships are a digital product that is available immediately after purchase. You can cancel at any time through our website or email. No refunds are offered on subscription plans. Your plan will remain active until the expiration date. Clients who purchase the plan will receive the perks listed at the time of checkout. It's important to note that the availability of perks is subject to change, and they may or may not be included for those who are "grandfathered" into the plan. Our commitment is to provide the best possible experience to all our clients, and while we strive to maintain the perks for existing members, adjustments may occasionally be necessary. Rest assured, we will always communicate any changes transparently and ensure that your satisfaction remains our top priority.
The Support plan gives you exclusive access to all of our full-length videos, before they are public on YouTube. Included at no additional charge is the Herb of the Month plan which is free with an active Support plan when you opt in with your mailing address. Buyer is responsible for checking address details before purchasing; items will not be resent without a surcharge. You must opt into the herb of the month plan to receive herbs every month.
SUBSCRIPTION POLICY:
Subscriptions allow customers to receive hassle-free subscription pricing and promotions on our products and service.
Our Subscriptions give you 10-15% off on each selected product or kit. Subscriptions are subject to our Store Terms & Conditions.
Our Payments plan gives you automatic access to the attached course and group. Once the plan is paid in full, the student gains lifetime access to the contents. This plan may be canceled at any time via email or phone.
24 Hour Support is provided during normal business hours. Refunds will not be granted for partial months, no exceptions.
We understand that financial situations can change, we ask that students reach out to us before there is a lapse of payment. We do not charge late fees, but a pro-rate will be needed to reinstate services. Failure to pay two months without prior notice will result in an inability to purchase payment plans in the future.
Yah's Apothecary prides itself on providing a environment of integrity and respect. Students who publicly redistribute any course content (without receiving written and verbal permission from KhadiYah) will immediately be removed from our site, no exceptions. We reserve the right to remove students who are disruptive or disrespectful of staff and students from our plan and/or group without warning.
COUPON & PROMOTION POLICY:
We welcome the use of all coupons and promotions made available by Her Healthy Home.co. If you wish to use a promotion, all steps must be completed in one transaction. If you do not follow the full directions of the coupon/promotion, it may be disqualified. This includes the failure to activate the necessary code before checking out.
LOCAL PICK-UP POLICY:
For all Local Pick-Up orders, we require that you pay in advance. During checkout please include the DATES and TIMES you would like to pick up your order. Make sure you include your phone number as a alternate way to contact you in case any issues occur. We have a 1-3 day handling policy, so please date your pick up schedule accordingly. We currently only allow pick-ups at the selected location, Memphis- International Paper! Orders are subject to the terms and conditions.
Q&A:
Do you accept custom orders?
All of our products are formulated to be effective at meeting the specific needs of our customers however, some customers may want an item custom tailored to their preference. Here are our guidelines for creating custom orders:
*All custom orders must be pre-approved, please schedule a product consultation where we can talk via phone or live chat on our website.
*Custom orders are only available in sizes that retail at $12 and up
*Custom orders may be subject to surcharges
*Custom orders can only be made using the ingredients we carry, this can be determined by using our ingredient glossary or by selecting an ingredient that is offered in another one of our products.
Can I make changes to an existing order?
Sure, we will try to accommodate changes made no later than eight hours after an order is placed, but before the item is prepared or shipped. The type of changes that can be made are a change to an item's scent, or a change that requests an ingredient be left out. Please be advised, revisions made after an order has been placed are not guaranteed.
What if I put in the wrong address?
Please check to ensure the address on the invoice is correct! If we are not notified to revise an order before shipment, we will find a resolution at our own discretion, which will not include a refund. Buyers are responsible for keeping up with the shipping updates as all orders come with a tracking number.
What if the item is damaged in transit?
Please send us a message if any issues occur with your shipment! We will replace any item(s) that arrived damaged or leaking, that were reported within 48 hours from the delivery date. We will need pictures of how the package arrived (with original packaging) for documentation purposes.
Click here for the full steps to completing a replacement form!
Why is my package marked as undeliverable?
This happens when the carrier cannot locate the address due to missing, incorrect or incomplete address information being provided. First, please check your shipping address to confirm that it is correct. Our shipping labels are automatically computer generated based on the information the customer inputs. This process is not manual and we do not make any adjustments before shipping unless it is per request or recommended by USPS.
Usually USPS will hold undeliverable mail for 30 days, this gives the customer time to attempt to pick up the article or schedule a re-delivery request. Customers are responsible for contacting their respective mail carriers and/or postal office for issues occurring for address errors. If you are unable to locate your package during this time, it will usually be returned to the sender. We are not able to provide any resolution until a package is in our possession.
If the package is returned to us, We will inform you of its arrival and update you (using the information provided on file) with the possible resolution(s) going forward. Please note that we do not offer refunds and all shipping fees are non-refundable. We also recommend speaking to your local post office about the suggested address you should use when purchasing online to avoid a future occurrence. If you do not update your address on file and this happens a second time, a resolution will be determined at our own discretion.
If an item is returned to us because it was marked as undeliverable, in it's original shipping condition, we may elect to reship this item for an additional shipping and processing fee. Please note that because packages in these conditions are shipped twice, and are kept in the post office for 30 days, we may not be able to reship items especially if they have a shorter shelf life. If a package is refused by the buyer, this is treated as an unauthorized return and the item(s) will be treated as forfeited though we may elect to reship this item for an additional shipping fee + a 25% processing fee if the item is returned in its' original condition.
We guarantee that your item will made and shipped with care.
If it is not received in mint condition, we will replace your item free of charge!
Customer service is our NUMBER ONE priority, and we take it seriously! We value your feedback, questions and comments! If you are EVER dissatisfied with an order, send us an email or contact us directly with a store message. We will get back to you within 2 business days and come up with a solution!
We take pride in making our products in small batches from scratch. When using fresh ingredients, color or consistency may slight vary. This is because some of our fresh produce can vary in size, and because some items like honey and beeswax can vary by batches. We let nature do it's thing and we promise you will love our unaltered creations!