KhadiYah has two downloads to help those who want to become herbalists: Steps to Become am Herbalist Download Page Https://www.yahsapothecary.com/starthere Beginner Ebook Page Https://www.yahsapothecary.com/freebook If you're prepared to invest in our educational materials, please select the level at which you would like to begin. Beginner Friendly Everyday Herbs Kiddie Kitchen Apothecary Recipes From the Earth Good Smells Laminated Herbal Preparation Sheets + Library of Herbal Wisdom Plan Kitchen Herbalist Course Intermediate to Advanced Herbal Holistic Healing Textbook Herbal Holistic Healing Workbook Holistic Herb Journal (Materia Medica) + Holistic Practitioner Course Program Advanced Resources Practitioner Database Series (Book One and Two) + Practitioner Database Plan Grow Your Herbal Empire Program If you have any other questions, please let us know! Books: http://www.yahsapothecary.com/books Course: http://www.yahsapothecary.com/entercourse Plans: http://www.yahsapothecary.com/plans-pricing

We have a variety of courses to choose from: Student Membership https://www.yahsapothecary.com/plans-pricing Holistic Herbalist Course + Group https://www.yahsapothecary.com/holisticherbalistcourse Grow Your Herbal Empire Course + 1on1 https://www.yahsapothecary.com/growyourherbalempirecourse Please go to the "Courses" page for more information https://www.yahsapothecary.com/entercourse

Thank you for reaching out to Yah’s Apothecary! Please note: Personalized health advice requires context and is only available through consultations. Customer service is unable to answer herb-related questions. KhadiYah is currently taking consultations, you can schedule one here: www.yahsapothecary.com/consults If you have a question about herbs for a specific body system or condition, you may also visit out "Learn" page. Additionally, our search bar will help you find all of the relevant information and herbs for your specific concern that KhadiYah may have already addressed. For more detailed wellness programs, please visit our Practitioner Database. The search bar can be found at the top of the website.

Blossoming Beyond Mistakes eBook Biblical Herbalism for Children Guide We encourage you to explore the wealth of free information available on our website, including hundreds of videos, newsletters, and blog posts. These resources can offer valuable insights and guidance for initiating positive changes. However, please understand that any further personalized assistance or support beyond these resources cannot be provided without the necessary investment. Alternatively, you may choose to contribute to our Study & Research Network. This student-led initiative is designed to connect those seeking free herbal education with opportunities to deepen their understanding through real case studies. Read more about why we DO NOT offer free services here!

KhadiYah is currently booked with clients for the 2024 calendar year. If you would like to receive a custom blend service, please click here. Please note this service may be sold out at any-time but you are welcome to join the waitlist.

View our Classes here: https://www.yahsapothecary.com/events To access our library of recorded classes, please visit our video page at https://www.yahsapothecary.com/videos. (Scroll down to view our selection of classes!) For those inquiring about one-on-one in-person training, please be aware that KhadiYah only considers meeting with individuals who are currently enrolled in a course on our website. Personal training may be purchased as an additional option.

Yah's Apothecary is pleased to announce the availability of payment plans through Affirm and AfterPay. Additionally, we offer Apple Pay, Google Pay, Tap to Pay, and Credit or Debit as payment options.

Yah's Apothecary is dedicated to shaping the future of herbal education with a strong mission to serve herbal practitioners at the highest standard. As part of our commitment, our store is now exclusively accessible to students and those eager to pursue continuous learning through our tailored plans. We want you to walk away with something tangible so feel free to purchase our "Monthly Markdown" deal on the bottom of our home page. Become a Student: https://www.yahsapothecary.com/entercourse Start a Plan: https://www.yahspaothecary.com/plans-pricing Homepage: https://www.yahsapothecary.com

The Student Membership grants you access to three key resources: Practitioner Database: Monthly updated protocols, class replays, quizzes, and worksheets to support your herbal practice and ongoing learning. Library of Herbal Wisdom: Over 200 recipes, 150+ herbal profiles, and select video lessons that deepen your herbal knowledge. Appetizer Playlist with unreleased videos and early access to new video content. Exclusive Classes: Monthly featured classes replays on advanced herbal topics such as our Immune Defense Month Class. You also gain access to a private community where you can interact with fellow members and receive support.

The Holistic Practitioner Course is a comprehensive, step-by-step program designed to teach you KhadiYah's unique herbalism frameworks in just 6 months. These include the 4-Step Journey, 4 Levels of Safety, the T.E.A. Method , and the 7 Key Subjects (Anatomy, Physiology, Pathophysiology, Endocrinology, Botany, Phytochemistry, and Nutrition) essential for practicing herbalists. - It provides a structured curriculum with written and video lessons, focused on empowering you to practice clinical level, holistic herbalism with confidence and accuracy. - You’ll also get practical tools (7 ebooks, a comprehensive inventory checklist and 5 bonus Masterclasses) that'll help you serve your clients and build your herbal practice. - The course doesn’t currently offer live group sessions, but you have the option to book one-on-one sessions as needed. Questions can also be asked in the private group or via voice message. Upon completing the program, you'll be awarded a certificate of completion. The Student Membership is an evolving resource, updated monthly, so you can stay informed about new herbal approaches, recipes and techniques. - It includes the Practitioner Database which gives you access to a wealth of continuously updated herbal protocols—such as those for diabetes and stroke—as well as replayed class replays, quizzes, and worksheets. - You’ll have access to the Library of Herbal Wisdom (as a part of the Student Membership), which features 200 recipes, 150+ herbal profiles, and select video lessons. - You’ll also have access to the Appetizer Playlist, with unreleased videos and early access to new video content. - Complimentary (free) Biyearly live classes are also included. Sample of Featured Practitioner Database Protocols: Fatty Liver Disease Comprehensive Herbal Protocol Stress: Its Impact on the Body Managing Listeria Outbreaks: Herbal Protocol The Benefits of Fasting: 5 Types + Their Pros & Cons Herbal Protocol for Acid Reflux, Heartburn, GERD Multiple Sclerosis (MS) Protocol Increasing Your Milk Supply: A Guide for Breastfeeding Moms Engorged Breasts/Mastitis Protocol Pharmaceutical Use Transparency, Resources for Clients Comprehensive Diabetes Protocol with Herbal Remedies Supporting Joint Health and Mobility with Herbal Approaches Insomnia Protocol: Understanding and Managing Sleeplessness Holistic Health Assessment: Facial Mapping, Pulse, and Tongue Diagnosis Stroke Management Protocol Acne & Hyperpigmentation Protocol The Wisdom of Hot & Cold Therapy Healing Trauma & Grief Protocol Key Differences: - The Holistic Practitioner Course is a detailed, structured training program, perfect for those looking to learn the foundations and advanced techniques of herbalism with step-by-step guidance. - The Practitioner Database is more of a support tool, offering ongoing learning materials, protocols, and updates. It’s ideal for those who already have some herbal knowledge and are looking for continuous resources to enhance their practice. Students typically have both (The Holistic Practitioner Course and Student Membership), or they start with the course and once they graduate, they receive ongoing support and education through the Student membership.

The Practitioner Database is a constantly updated resource designed to support herbal practitioners with monthly new protocols (such as diabetes, stroke, immune support, etc.), class replays, and practical tools (quizzes, worksheets). It helps practitioners stay current with the latest herbal protocols and applications, offering real-world tools you can use in your practice or for personal care. Here are a few of our Practitioner Database Protocols: 1. Fatty Liver Disease Comprehensive Herbal Protocol 2. Stress: Its Impact on the Body 3. Managing Listeria Outbreaks: Herbal Protocol 4. The Benefits of Fasting: 5 Types + Their Pros & Cons 5. Herbal Protocol for Acid Reflux, Heartburn, GERD 6. Multiple Sclerosis (MS) Protocol 7. Increasing Your Milk Supply: A Guide for Breastfeeding Moms 8. Engorged Breasts/Mastitis Protocol 9. Pharmaceutical Use Transparency, Resources for Clients 10. Comprehensive Diabetes Protocol with Herbal Remedies 11. Supporting Joint Health and Mobility with Herbal Approaches 12. Insomnia Protocol: Understanding and Managing Sleeplessness 13. Holistic Health Assessment: Facial Mapping, Pulse, and Tongue Diagnosis 14. Stroke Management Protocol 15. Acne & Hyperpigmentation Protocol 16. The Wisdom of Hot & Cold Therapy 17. Healing Trauma & Grief Protocol

The Library of Herbal Wisdom is a comprehensive collection of 200+ herbal recipes and 150+ profiles. These recipes cover a range of conditions and include detailed instructions for creating herbal remedies. It also features select video lessons that walk you through key herbalism principles, ensuring you have both the knowledge and practical guidance to craft effective remedies. Sample of Featured Library of Herbal Wisdom Recipes: Herbal Snacks: Nourishing Alternatives for Crackers, Chips & Popcorn Elevate Your Salads with These Oil and Vinegar-Free Dressings Fresh & Zesty Mango Mint Salsa: A Summer Must-Have Homemade Herb Fruit Popsicle Recipes Herbal Coffee Substitutes and Delicious Recipes No More Pain! A Guide to Making Cayenne Salve & Ointment Herbal Mouth Pain Cure: This Tincture Can Change Your Life! Delicious Herbal Pancake Syrup Recipes Without Sugar How to Make Pinecone & Bark Tincture + 5 Uses Wild Edible Pesto: Three Ways & Vegan Friendly Homemade Herbal Gummies: 3 Kid-Friendly Recipes Red Clover Vinegar New Skin Salve Burn Salve Burdock Mel (Oxymel) Burdock Vinegar

Yes! The Student Membership is ideal for both beginners and experienced herbalists. If you’re just starting out, the Library of Herbal Wisdom provides foundational knowledge, while the Practitioner Database supports ongoing growth with more advanced protocols and resources.

Yes, you can cancel your membership at any time. However, you’ll lose access to the database, library, and all other membership perks once the cancellation is processed.

As a member, you have access to our private community, where you can ask questions and receive support from both KhadiYah and fellow students. You can also reach out via voice message or group discussions for specific inquiries.

The Practitioner Database and Library of Herbal Wisdom is updated monthly with new recipes, protocols, resources, and content. This ensures that you’re always equipped with the latest in herbal knowledge and practice.

Yes, as part of the Student Membership, you’ll have access to two complimentary live classes biannually. These classes are designed to tackle advanced herbal topics and give you the chance to interact with KhadiYah directly. There may also be impromptu private livestreams that are a bit more casual (for students only).

The Student Membership is perfect for those who are serious about expanding their herbal knowledge, whether you're just starting out or already practicing herbalism. It offers ongoing support, updated protocols, and a wealth of recipes and tools to help you apply herbal remedies in real-life situations. If you're committed to growing your practice or want to stay current in herbal medicine, this membership is for you!

The field of herbalism isn't federally regulated or accepted as a healing practice. You won't be able to become a "certified herbalist" but after completing our course you will receive a certificate.

Immediately upon payment, you will be added to the Course program. You can choose to begin at any time. The 2 Year Access begins when you officially press "start" and begin the first module.

Absolutely! This program is designed with beginners in mind. It provides a solid foundation in African centered, holistic herbalism, anatomy and other important subjects, guiding you step-by-step through the material and ensuring you can grasp the concepts at your own pace.

The Holistic Practitioner Course is a comprehensive, step-by-step program designed to teach you KhadiYah's unique herbalism frameworks in just 6 months. These include the 4-Step Journey, 4 Levels of Safety, the T.E.A. Method , and the 7 Key Subjects (Anatomy, Physiology, Pathophysiology, Endocrinology, Botany, Phytochemistry, and Nutrition) essential for practicing herbalists. - It provides a structured curriculum with written and video lessons, focused on empowering you to practice clinical level, holistic herbalism with confidence and accuracy. - You’ll also get practical tools (7 ebooks, a comprehensive inventory checklist and 5 bonus Masterclasses) that'll help you serve your clients and build your herbal practice. - The course doesn’t currently offer live group sessions, but you have the option to book one-on-one sessions as needed. Questions can also be asked in the private group or via voice message. Upon completing the program, you'll be awarded a certificate of completion. The Student Membership is an evolving resource, updated monthly, so you can stay informed about new herbal approaches, recipes and techniques. - It includes the Practitioner Database which gives you access to a wealth of continuously updated herbal protocols—such as those for diabetes and stroke—as well as replayed class replays, quizzes, and worksheets. - You’ll have access to the Library of Herbal Wisdom (as a part of the Student Membership), which features 200 recipes, 150+ herbal profiles, and select video lessons. - You’ll also have access to the Appetizer Playlist, with unreleased videos and early access to new video content. - Complimentary (free) Biyearly live classes are also included. Sample of Featured Practitioner Database Protocols: Fatty Liver Disease Comprehensive Herbal Protocol Stress: Its Impact on the Body Managing Listeria Outbreaks: Herbal Protocol The Benefits of Fasting: 5 Types + Their Pros & Cons Herbal Protocol for Acid Reflux, Heartburn, GERD Multiple Sclerosis (MS) Protocol Increasing Your Milk Supply: A Guide for Breastfeeding Moms Engorged Breasts/Mastitis Protocol Pharmaceutical Use Transparency, Resources for Clients Comprehensive Diabetes Protocol with Herbal Remedies Supporting Joint Health and Mobility with Herbal Approaches Insomnia Protocol: Understanding and Managing Sleeplessness Holistic Health Assessment: Facial Mapping, Pulse, and Tongue Diagnosis Stroke Management Protocol Acne & Hyperpigmentation Protocol The Wisdom of Hot & Cold Therapy Healing Trauma & Grief Protocol Key Differences: - The Holistic Practitioner Course is a detailed, structured training program, perfect for those looking to learn the foundations and advanced techniques of herbalism with step-by-step guidance. - The Student Membership is more of a support tool, offering ongoing learning materials, protocols, and updates. It’s ideal for those who already have some herbal knowledge and are looking for continuous resources to enhance their practice. Students typically have both (The Holistic Practitioner Course and Student Membership), or they start with the course and once they graduate, they receive ongoing support and education through the Student membership.

We understand your busy schedule. This program is flexible, and once you join, you will have lifetime access to the course! We recommend dedicating about 3-5 hours per week to comfortably engage with the content. You can set your own learning pace and fit the coursework around your commitments.

Absolutely! We want you to succeed. Even if you fall behind, you will have 2 years of access to the program content and materials beyond the designated timeframe. You can revisit and catch up on missed lessons at your convenience.

For the price of a year of insurance for your family, our course provides lifelong skills and knowledge needed to care for the health needs of your family. Our Elite Program includes 2 year access to the course, plus over a thousand dollars' worth of books and resources to help you retain all of the methods and frameworks that are unique to this course. In addition to this, graduates are also able to take these skills to practice herbalism professionally and open their own herbal practice.

Yes, we offer flexible payment plans through Affirm and AfterPay to make the program more accessible and affordable for everyone. You can choose an option that fits your budget and spread the investment over several months. Simply choose the preferred option at checkout.

You have the freedom to go at your own pace. While we provide suggested timelines to help you stay on track, there are no strict deadlines. You can complete the program modules according to your personal schedule and learning style.

Our Customer Service team is here to help with any customer-related questions. In this course, you'll receive a wealth of resources, including a dozen books and workbooks for extended practice, a journal, audio transcripts, multiple lessons, and client profiles—all carefully designed to support your learning. If you need additional help from KhadiYah personally, you can purchase a one-on-one session at a preferred rate, subject to the instructor's availability.

This program is designed to empower you with the knowledge and skills necessary to confidently apply herbal knowledge in various settings. You will learn practical techniques, formulation strategies, and gain a deep understanding of herbal actions, enabling you to create effective remedies. With this knowledge our students go on to open herbal businesses and work 1 on 1 with clients.

Absolutely! You will have access to comprehensive program materials, including downloadable resources and reference materials, even after the program ends.

This program focuses on practical application. You will learn effective strategies for selecting the right herbs based on individual needs, as well as dosage considerations based on factors like age and weight. We provide guidance and resources to equip you with the confidence and knowledge needed to navigate these challenges successfully.

We guarantee that your item will made and shipped with care. If it is not received in mint condition, we will replace your item free of charge! Customer service is our NUMBER ONE priority, and we take it seriously! We value your feedback, questions and comments! If you are EVER dissatisfied with an order, send us an email or contact us directly with a store message. We will get back to you within 2 business days and come up with a solution! ​ Leave your personal feedback here.

Normal Business Hours: Monday- Friday and Sunday 9 AM- 6 PM CST Saturday: Closed to Observe Shabbat ​ Handling Time: 3-5 Business Days (Delays will be posted on the Home and/or Checkout Page) Shipping Speed (United States): 2-5 Business Days (Depends on the Service Selected) ​ Currently the main carrier we use is USPS. We ship USPS First class, USPS 2-4 Day Priority Mail and UPS Ground.

Returns are valid for orders placed on Yahsapothecary.com. Returns will only be accepted on select regularly priced items; items that are on sale, or those purchased in a kit (or bundle) are non-returnable/refundable. Returns will not be accepted on custom orders. Digital items (including videos, plans, classes and courses, being delivered immediately, are considered final sale and cannot be returned. Items may be returned within 7 days of delivery, limited to books in clean, resalable condition and still in their original packaging. Please note that herbs and other herbal products are non-returnable. Buyers are responsible for all fees associated with the return process. Returns are processed exclusively for store credit. To initiate a return, ensure that all items are in their original condition, sealed, and wrapped in the packaging provided during shipping. For multiple items, each must be submitted separately via the designated form. ​ Any opened, damaged, or non-compliant items won't be accepted and may be disposed of. If reshipment is approved, the buyer must repay postage and additional fees within 14 days of notification. As per policy, store credit will be issued within one week of receiving and authorizing the returned items. All returns must include a valid tracking number and be postmarked within 14 days of delivery. Postage and payment processing fees are non-refundable. If free shipping was granted due to an order exceeding $50 or a store promotion, and the return disqualifies the order, postage fees will be deducted from the remaining credit, along with a 25% restocking fee. ​ If you have read all of these terms and qualify for a return, please click here to fill out a return form!

Memberships (plans) are a digital product that is available immediately after purchase. You can cancel at any time through our website or email. Clients who purchase the plan will receive the perks listed at the time of checkout. It's important to note that the availability of perks is subject to change, and they may or may not be included for those who are "grandfathered" into the plan. We understand that financial circumstances can fluctuate, we offer 48-hour grace periods before any plan is cancelled. Your plan will remain active until the expiration date. No refunds are offered on subscription plans. Our commitment is to provide the best possible experience to all our clients, and while we strive to maintain the perks for existing members, adjustments may occasionally be necessary. Rest assured, we will always communicate any changes transparently and ensure that your satisfaction remains our top priority. Buyer is responsible for checking address details before purchasing; items (if applicable) will not be resent without a surcharge. Payment Plans: Our Payments plan gives automatic access to the attached perks, course and/or group. Once the plan is paid in full, the student gains lifetime access to the contents. "Lifetime" is defined as the duration of the program as outlined on the course page. Plans may be canceled at any time via email or phone. 24 Hour Support is provided to students during business hours. Refunds will not be granted for partial months, no exceptions. View your subscriptions here.

Customers can cancel 48 hours before start time by email or phone (you must leave a message if sent to voicemail). If you are unable to make your appointment, contact us and we will allow you to reschedule one additional time. If an appointment is not rescheduled prior to a no show, the appointment will be forfeited without a refund. ​ All clients that book the Herbal Helper Consult will need to sign the waiver before the appointment. This waiver can be found here. It is important to note that we do not diagnosis or cure any illness. We do not prescribe medication. One should always consult with their physician before using any herbs.

We welcome the use of all coupons and promotions made available by Her Healthy Home.co. If you wish to use a promotion, all steps must be completed in one transaction. If you do not follow the full directions of the coupon/promotion, it may be disqualified. This includes the failure to activate the necessary code before checking out. We do not issue coupons upon request.

Priority Support is available within 24 hours during standard business hours however students are encouraged to leave their course related questions in the Student Group for direct support from KhadiYah. Who are Current Students? Current students are defined as those who have enrolled in a course within the last 365 days. During this period, each student is granted a complimentary "Student Access" plan, which includes access to the Student Store. After 365 days, this access will expire, but further support can be obtained through our specially designed Student Plans. Student Conduct Yah's Apothecary is committed to maintaining an environment of integrity and respect. Students who redistribute any course content publicly without written and verbal permission from KhadiYah will be immediately removed from our website, with no exceptions. We reserve the right to remove any student who disrupts or disrespects staff and students from our course(s), plan(s) and/or group(s) without prior warning. Group Sessions As a student of Yah's Apothecary, we encourage diligence throughout the course, striving to attend all scheduled meetings. In cases where you're unable to join a group session (if applicable), please notify us within 3 days of the meeting, and we may consider recording the session for you. Please note that there are no partial refunds or complimentary classes for missed sessions, but 1-on-1 sessions may be purchased if needed. It's important to be aware that any complimentary 1-on-1 sessions expire within 6 months of your course entrance. Certificate Requirements To receive your Certificate of Completion, you must complete quizzes, assignments, and the exit quiz. Each of these steps is necessary to qualify for your certificate. Payment Plans We recognize that financial situations may change, and we ask students to contact us before a payment lapse occurs. While we do not impose late fees, a pro-rated amount will be required to reinstate services. A failure to provide payment for two consecutive months without prior notification will result in the loss of eligibility to purchase future payment plans. Our payment plan grants automatic access to the associated course and group. Upon full payment, students receive lifetime access to the content, with "lifetime" defined as the duration of the program detailed on the course page. Students may begin the course at any time, and once started, they may have a set time to complete the modules. Plans can be canceled anytime via email or phone. Refunds are not issued for partial months, with no exceptions. Course Policy Our instructors are committed to providing you with valuable educational content and support throughout your learning journey. They will facilitate course meetings, offer guidance, and assist in your progress. However, please note that our instructors do not provide medical, legal, or financial advice. Any information or guidance shared in the course is for educational purposes only and should not be considered a substitute for professional advice in these areas. Our Customer Service team and instructors strive to respond to all customer service and course-related questions within 1-2 business days. Social media is not used for client/student communication. Instructors are available to answer questions specifically related to the course curriculum. Any questions outside of this scope may require a one-on-one call, which will incur an additional cost. Please be aware that there is no guarantee of specific outcomes as a result of participating in this course. Your success and achievements depend on your individual efforts and how you apply the knowledge gained. As a student you have been given limited usage rights to the materials in your course and book. This license is non-transferrable, non-sublicensable and revocable. You may use your license for personal use only. You may not share any of your course content or account information with third parties. Any student found redistributing materials will be permanently removed from the course and platform. If bonus materials are offered in the past or present, the terms and conditions applies to these materials as well. Your instructor, KhadiYah Preciado and Yah's Apothecary are not responsible for your actions and results, we disclaim any and all guarantees, warranties and liabilities. KhadiYah may choose to modify the curriculum at a later date however updates are not guaranteed and may not be made available for all students. The private group should not be considered as a feature of the course. We are not responsible nor liable for what students say in the group. We reserve the right to remove a student from the group if they are disrespectful or disruptive to staff and/or students. Our Customer Service team and instructors strive to respond to all customer service and course-related questions within 1-2 business days. Social media is not used for client/student communication. Instructors are available to answer questions specifically related to the course curriculum. Any questions outside of this scope may require a one-on-one call, which will incur an additional cost. Please be aware that there is no guarantee of specific outcomes as a result of participating in this course. Your success and achievements depend on your individual efforts and how you apply the knowledge gained.

All sales are final on digital products. Items are delivered immediately after purchase; customers can request that we resend details within 30 days of purchase. You may use your digital product for personal use only. You may not share any of your course content or account information with third parties. Any purchaser found redistributing materials will be permanently removed our platform.

For all Local Pick-Up orders, we require that you pay in advance. During checkout, please include the DATES and TIMES you would like to pick up your order. Make sure you include your phone number as a alternate way to contact you in case any issues occur. We have a 1-3 day handling policy, so please date your pick up schedule accordingly. We currently only allow pick-ups at the selected location, Memphis! Orders are subject to the terms and conditions.

Can I make changes to an existing order? ​ Sure, we will try to accommodate changes made no later than eight hours after an order is placed, but before the item is prepared or shipped. The type of changes that can be made are a change to an item's scent, or a change that requests an ingredient be left out. Please be advised, revisions made after an order has been placed are not guaranteed. What if I put in the wrong address? ​ Please check to ensure the address on the invoice is correct! If we are not notified to revise an order before shipment, we will find a resolution at our own discretion, which will not include a refund. Buyers are responsible for keeping up with the shipping updates as all orders come with a tracking number. ​ ​ What if the item is damaged in transit? ​ Please send us a message if any issues occur with your shipment! We will replace any item(s) that arrived damaged or leaking, that were reported within 48 hours from the delivery date. We will need pictures of how the package arrived (with original packaging) for documentation purposes. Click here for the full steps to completing a replacement form! Why is my package marked as undeliverable? ​ This happens when the carrier cannot locate the address due to missing, incorrect or incomplete address information being provided. First, please check your shipping address to confirm that it is correct. Our shipping labels are automatically computer generated based on the information the customer inputs. This process is not manual and we do not make any adjustments before shipping unless it is per request or recommended by USPS. Usually USPS will hold undeliverable mail for 30 days, this gives the customer time to attempt to pick up the article or schedule a re-delivery request. Customers are responsible for contacting their respective mail carriers and/or postal office for issues occurring for address errors. If you are unable to locate your package during this time, it will usually be returned to the sender. We are not able to provide any resolution until a package is in our possession. ​ If the package is returned to us, We will inform you of its arrival and update you (using the information provided on file) with the possible resolution(s) going forward. Please note that we do not offer refunds and all shipping fees are non-refundable. We also recommend speaking to your local post office about the suggested address you should use when purchasing online to avoid a future occurrence. If you do not update your address on file and this happens a second time, a resolution will be determined at our own discretion. ​ If an item is returned to us because it was marked as undeliverable, in it's original shipping condition, we may elect to reship this item for an additional shipping and processing fee. Please note that because packages in these conditions are shipped twice, and are kept in the post office for 30 days, we may not be able to reship items especially if they have a shorter shelf life. If a package is refused by the buyer, this is treated as an unauthorized return and the item(s) will be treated as forfeited though we may elect to reship this item for an additional shipping fee + a 25% processing fee if the item is returned in its' original condition. ​