We guarantee that your item will made and shipped with care.

If it is not received in mint condition, we will replace your item free of charge!

Customer service is our NUMBER ONE priority, and we take it seriously! We value your feedback, questions and comments! If you are EVER dissatisfied with an order, send us an email or contact us directly with a store message. We will get back to you within 2 business days and come up with a solution!

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Leave your personal feedback here.

Normal Business Hours:

Monday- Friday and Sunday 9 AM- 6 PM CST

Saturday: Closed to Observe Shabbat

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Handling Time: 3-5 Business Days (Delays will be posted on the Home and/or Checkout Page)

Shipping Speed (United States): 2-5 Business Days (Depends on the Service Selected)

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Currently the main carrier we use is USPS. We ship USPS First class, USPS 2-4 Day Priority Mail and UPS Ground.

Returns are valid for orders placed on Yahsapothecary.com. Returns will only be accepted on select regularly priced items; items that are on sale, or those purchased in a kit (or bundle) are non-returnable/refundable. Returns will not be accepted on custom orders. Digital items (including videos, plans, classes and courses, being delivered immediately, are considered final sale and cannot be returned.

Items may be returned within 7 days of delivery, limited to books in clean, resalable condition and still in their original packaging. Please note that herbs and other herbal products are non-returnable. Buyers are responsible for all fees associated with the return process. Returns are processed exclusively for store credit.

To initiate a return, ensure that all items are in their original condition, sealed, and wrapped in the packaging provided during shipping. For multiple items, each must be submitted separately via the designated form.

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Any opened, damaged, or non-compliant items won't be accepted and may be disposed of. If reshipment is approved, the buyer must repay postage and additional fees within 14 days of notification. As per policy, store credit will be issued within one week of receiving and authorizing the returned items. All returns must include a valid tracking number and be postmarked within 14 days of delivery. Postage and payment processing fees are non-refundable. If free shipping was granted due to an order exceeding $50 or a store promotion, and the return disqualifies the order, postage fees will be deducted from the remaining credit, along with a 25% restocking fee.

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If you have read all of these terms and qualify for a return, please click here to fill out a return form!

Memberships (plans) are a digital product that is available immediately after purchase. You can cancel at any time through our website or email. Clients who purchase the plan will receive the perks listed at the time of checkout. It's important to note that the availability of perks is subject to change, and they may or may not be included for those who are "grandfathered" into the plan. We understand that financial circumstances can fluctuate, we offer 48-hour grace periods before any plan is cancelled. Your plan will remain active until the expiration date. No refunds are offered on subscription plans.

Our commitment is to provide the best possible experience to all our clients, and while we strive to maintain the perks for existing members, adjustments may occasionally be necessary. Rest assured, we will always communicate any changes transparently and ensure that your satisfaction remains our top priority.

Buyer is responsible for checking address details before purchasing; items (if applicable) will not be resent without a surcharge.

Payment Plans:

Our Payments plan gives automatic access to the attached perks, course and/or group. Once the plan is paid in full, the student gains lifetime access to the contents. "Lifetime" is defined as the duration of the program as outlined on the course page. Plans may be canceled at any time via email or phone.

24 Hour Support is provided to students during business hours. Refunds will not be granted for partial months, no exceptions.

View your subscriptions here.

Clients may cancel 48 hours before start time by email or phone (you must leave a message if sent to voicemail). If you are unable to make your appointment, contact us and we will allow you to reschedule one additional time. If an appointment is not rescheduled prior to a no show, the appointment will be forfeited without a refund. ​ All clients that book the Herbal Helper Consult will need to sign the waiver before the appointment. This waiver can be found here. It is important to note that we do not diagnosis or cure any illness. We do not prescribe medication. One should always consult with their physician before using any herbs.

We welcome the use of all coupons and promotions made available by Yah's Apothecary. If you wish to use a promotion, all steps must be completed in one transaction. If you do not follow the full directions of the coupon/promotion, it may be disqualified. This includes the failure to activate the necessary code before checking out. We do not issue coupons upon request.

Priority Support is available within 24 hours during standard business hours however students are encouraged to leave their course related questions in the Student Group for direct support from KhadiYah.

Who are Current Students?

Current students are defined as those who have enrolled in a course within the last 365 days. During this period, each student is granted a complimentary "Student Access" plan, which includes access to the Student Store. After 365 days, this access will expire, but further support can be obtained through our specially designed Student Plans.

Student Conduct

Yah's Apothecary is committed to maintaining an environment of integrity and respect. Students who redistribute any course content publicly without written and verbal permission from KhadiYah will be immediately removed from our website, with no exceptions. We reserve the right to remove any student who disrupts or disrespects staff and students from our course(s), plan(s) and/or group(s) without prior warning.

Group Sessions

As a student of Yah's Apothecary, we encourage diligence throughout the course, striving to attend all scheduled meetings. In cases where you're unable to join a group session (if applicable), please notify us within 3 days of the meeting, and we may consider recording the session for you. Please note that there are no partial refunds or complimentary classes for missed sessions, but 1-on-1 sessions may be purchased if needed. It's important to be aware that any complimentary 1-on-1 sessions expire within 6 months of your course entrance.

Certificate Requirements

To receive your Certificate of Completion, you must complete quizzes, assignments, and the exit quiz.

Each of these steps is necessary to qualify for your certificate.

Payment Plans

We recognize that financial situations may change, and we ask students to contact us before a payment lapse occurs. While we do not impose late fees, a pro-rated amount will be required to reinstate services. A failure to provide payment for two consecutive months without prior notification will result in the loss of eligibility to purchase future payment plans.

Our payment plan grants automatic access to the associated course and group. Upon full payment, students receive lifetime access to the content, with "lifetime" defined as the duration of the program detailed on the course page. Students may begin the course at any time, and once started, they may have a set time to complete the modules. Plans can be canceled anytime via email or phone. Refunds are not issued for partial months, with no exceptions.

Course Policy

Our instructors are committed to providing you with valuable educational content and support throughout your learning journey. They will facilitate course meetings, offer guidance, and assist in your progress. However, please note that our instructors do not provide medical, legal, or financial advice. Any information or guidance shared in the course is for educational purposes only and should not be considered a substitute for professional advice in these areas.

Our Customer Service team and instructors strive to respond to all customer service and course-related questions within 1-2 business days. Social media is not used for client/student communication. Instructors are available to answer questions specifically related to the course curriculum. Any questions outside of this scope may require a one-on-one call, which will incur an additional cost.

Please be aware that there is no guarantee of specific outcomes as a result of participating in this course. Your success and achievements depend on your individual efforts and how you apply the knowledge gained.

As a student you have been given limited usage rights to the materials in your course and book. This license is non-transferrable, non-sublicensable and revocable. You may use your license for personal use only. You may not share any of your course content or account information with third parties.

Any student found redistributing materials will be permanently removed from the course and platform. If bonus materials are offered in the past or present, the terms and conditions applies to these materials as well.

Your instructor, KhadiYah Preciado and Yah's Apothecary are not responsible for your actions and results, we disclaim any and all guarantees, warranties and liabilities.

KhadiYah may choose to modify the curriculum at a later date however updates are not guaranteed and may not be made available for all students.

The private group should not be considered as a feature of the course. We are not responsible nor liable for what students say in the group. We reserve the right to remove a student from the group if they are disrespectful or disruptive to staff and/or students.

Our Customer Service team and instructors strive to respond to all customer service and course-related questions within 1-2 business days. Social media is not used for client/student communication. Instructors are available to answer questions specifically related to the course curriculum. Any questions outside of this scope may require a one-on-one call, which will incur an additional cost.

Please be aware that there is no guarantee of specific outcomes as a result of participating in this course. Your success and achievements depend on your individual efforts and how you apply the knowledge gained.

All sales are final on digital products. Items are delivered immediately after purchase; customers can request that we resend details within 30 days of purchase.

You may use your digital product for personal use only. You may not share any of your course content or account information with third parties. Any purchaser found redistributing materials will be permanently removed our platform.

For all Local Pick-Up orders, we require that you pay in advance. During checkout, please include the DATES and TIMES you would like to pick up your order. Make sure you include your phone number as a alternate way to contact you in case any issues occur. We have a 1-3 day handling policy, so please date your pick up schedule accordingly. We currently only allow pick-ups at the selected location, Memphis! Orders are subject to the terms and conditions.

Can I make changes to an existing order?

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Sure, we will try to accommodate changes made no later than eight hours after an order is placed, but before the item is prepared or shipped. The type of changes that can be made are a change to an item's scent, or a change that requests an ingredient be left out. Please be advised, revisions made after an order has been placed are not guaranteed.

What if I put in the wrong address?

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Please check to ensure the address on the invoice is correct! If we are not notified to revise an order before shipment, we will find a resolution at our own discretion, which will not include a refund. Buyers are responsible for keeping up with the shipping updates as all orders come with a tracking number.

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What if the item is damaged in transit?

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Please send us a message if any issues occur with your shipment! We will replace any item(s) that arrived damaged or leaking, that were reported within 48 hours from the delivery date. We will need pictures of how the package arrived (with original packaging) for documentation purposes.

Click here for the full steps to completing a replacement form!

Why is my package marked as undeliverable?

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This happens when the carrier cannot locate the address due to missing, incorrect or incomplete address information being provided. First, please check your shipping address to confirm that it is correct. Our shipping labels are automatically computer generated based on the information the customer inputs. This process is not manual and we do not make any adjustments before shipping unless it is per request or recommended by USPS.

Usually USPS will hold undeliverable mail for 30 days, this gives the customer time to attempt to pick up the article or schedule a re-delivery request. Customers are responsible for contacting their respective mail carriers and/or postal office for issues occurring for address errors. If you are unable to locate your package during this time, it will usually be returned to the sender. We are not able to provide any resolution until a package is in our possession.

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If the package is returned to us, We will inform you of its arrival and update you (using the information provided on file) with the possible resolution(s) going forward. Please note that we do not offer refunds and all shipping fees are non-refundable. We also recommend speaking to your local post office about the suggested address you should use when purchasing online to avoid a future occurrence. If you do not update your address on file and this happens a second time, a resolution will be determined at our own discretion.

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If an item is returned to us because it was marked as undeliverable, in it's original shipping condition, we may elect to reship this item for an additional shipping and processing fee. Please note that because packages in these conditions are shipped twice, and are kept in the post office for 30 days, we may not be able to reship items especially if they have a shorter shelf life. If a package is refused by the buyer, this is treated as an unauthorized return and the item(s) will be treated as forfeited though we may elect to reship this item for an additional shipping fee + a 25% processing fee if the item is returned in its' original condition.

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