Thank you so much for your purchase and support! Please read!

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Terms and Conditions

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1. Acceptance of {:Terms of Use:} and Amendments.

Each time you use or cause access to this web site, you agree to be bound by these {:Terms of Use:}, as amended from time to time with or without notice to you. In addition, if you are using a particular service on or through this web site, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these {:Terms of Use:}. Please see our Privacy Policy, which is incorporated into these {:Terms of Use:} by reference.
If you are unable to read or understand these conditions because of a language barrier, you are expected to translate this information before agreeing to these terms.

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2. Our Service.

Our website and services provided to you on and through our web site is on an "AS IS" basis. All purchases are final and we reserve the right to deny revisions, cancellations or refunds after an order is made. You agree that all solutions will be made at our own discretion, and no party has the ability to override our decisions.

You agree that the owners of this web site exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this web site and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.

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3. Your Responsibilities and Registration Obligations.

In order to use this web site, you must or may be asked to register on our site and agree to provide truthful information when requested. When registering, you explicitly agree to our {:Terms of Use:} and as may be modified by us from time to time and available here.

By purchasing any product from us you agree to have read the full description and ingredient list. We do not give medical advice and you are expected to speak with a physician before beginning use of all of our beauty selection. If you do not include an allergy of any sort in the notes when buying a particular product, you agree it is acceptable that the product is manufactured in the vicinity of or may contain allergens including, but not limited to, nuts, fruits and plant based ingredients.

By purchasing any product from us you also agree to follow the full instructions for best results, if listed, when using our products or services. If irritation occurs, discontinue product use immediately.

You are responsible for ensuring all data input is correct. If you choose to pay by invoice or by check, you agree you have read the instructions thoroughly. If there is failure to comply, we reserve the right to cancel services without a refund.

We are not liable for any delays in shipping once it is in route with carrier. Delays are to be expected during the holiday season and will be noted on our home page. 

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4. Our Extended Policies.
Supported Checkouts: Paypal, Credit or Debit Cards, Checks and Local Pick-up (with advance pay only). OUR GUARANTEE:
We guarantee that your item will made and shipped with care.

If it is not received in mint condition, we will replace your item free of charge!  
 

Customer service is our NUMBER ONE priority, and we take it seriously! We value your feedback, questions and comments! If you are EVER dissatisfied with an order, send us an email or contact us directly with a store message. We will get back to you within 2 business days and come up with a solution!

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We take pride in making our products in small batches from scratch. When using fresh ingredients, color or consistency may slight vary. This is because some of our fresh produce can vary in size, and because some items like honey and beeswax can vary by batches. We let nature do it's thing and we promise you will love our unaltered creations!

 
RETURN POLICY:

SHIPPING POLICY:
Handling Time: 3-5 Business Days (Delays will be posted on the Home and/or Checkout Page)

Shipping Speed (United States): 2-5 Business Days (Depends on the Service Selected)

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Currently the main carrier we use is USPS. We ship USPS First class,  USPS 2-4 Day Priority Mail and UPS Ground.

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We specialize in creating homemade beauty and custom orders that are made in small batches to ensure quality. We guarantee that your item will made be with care and sent in mint condition or we will replace it! If needed,  you will find info below on the steps to take for a damaged order under Q&As!

 

All natural ingredients sometimes means a shorter life, for this reason we have a shorter return window and some products are final sale. Returns are only valid for orders placed on Perfectlyunaltered.com. Returns will only be accepted on select regularly priced items with a shelf life of 1 year: All of our oils and creams are eligible for returns however items purchased in a kit are non-returnable/refundable. Returns will not be accepted on custom orders. All items must be returned be in their original condition (sealed and wrapped in the bubble wrap it was shipped in). If you are returning multiple items, each one must be submitted separately by form. Any returned item that is open, damaged or that does not qualify for our return policy will not be accepted and may be disposed of; If approved for reshipment, postage and additional fees must be repaid by the buyer within 14 days of notification. Buyers are responsible for all fees associated with returning items. Per policy, Store credit will be issued within 1 week of receiving and authorizing the returned items. All items must be returned with a valid tracking number. Items must be post marked and returned within 14 days of delivery. Postage and payment processing fees will not be credited or refunded. If free shipping was granted due to an order being of a price of $50+ or because of  a store promotion and your order no longer qualifies due to the return, postage fees will be deducted from your remaining credit .

If you have read all of these terms and qualify for a return,  please click here to fill out a return form!​

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Appointments are as specified. Product consultations are essentially free after the appointment, $15 will be given as a store voucher to redeem within 30 days of issuance. The voucher must be used in one transaction. If an appointment is not rescheduled prior to a no show, the appointment will be forfeited without a refund. Customers can reschedule 48 hours before start time  by email or phone (must leave a message if sent to voicemail). Purchases are then nonrefundable- no exceptions.

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APPOINTMENT/CONSULTATION POLICY:
 
MEMBERSHIP POLICY:
 

What is a membership and what does it include? Our membership includes all of the perks listed below for a one time fee of $5.99 for a year:

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* 10 % off all purchases made on our website (This can be combined with ongoing promotions and subscriptions.)

* Free samples with every purchase, with a chance to receive pre-released products!

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This Membership is valid for 1 year from the purchase date. If multiple are purchased, the duration will be extended (by 1 year each) as the discount does not overlap. After you purchase this item, a unique code will sent to the email address on file within 24 hours. A physical copy will be sent via USPS mail (domestic holders only), please allow up to 5 business days for its arrival. You will then enter this code every time you make a purchase. You are responsible for activating this code with each purchase! As the sole owner of this membership, if you share this code with anyone else, you automatically forfeit your membership! The only restriction with this membership is that it cannot be used on wholesale prices or special bulk rates.

 
SUBSCRIPTION POLICY:
Our subscriptions allow customers to receive hassle-freesubscription pricing and promotions on our kits, auto-payment required! Our Subscriptions give you 10-15% off on each selected product or kit (membership holders get their additional 10% discount) Subscriptions are subject to our Store Terms & Conditions.

 
COUPON & PROMOTION POLICY:
We welcome the use of all coupons and promotions made available by P.U.R.E. If you wish to use a promotion, all steps must be completed in one transaction. If you do not follow the full directions of the coupon/promotion, it may be disqualified. This includes the failure to activate the necessary code before checking out. 

 
FREEBIE POLICY:
We give free samples or size upgrades to all U.S. based 5 Star customers who purchase using their membership code. Samples are selected at random, though we try to to send items similar or complementary to the ones purchased.  We will try to accommodate preferences but they are not guaranteed; be sure to leave this information as a note during check out.

 
LOCAL PICK-UP POLICY:
For all Local Pick-Up orders, we require that you pay in advance. During checkout please include the DATES and TIMES you would like to pick up your order. Make sure you include your phone number as a alternate way to contact you in case any issues occur. We have a 1-3 day handling policy, so please date your pick up schedule accordingly. We currently only allow pick-ups at the selected location, Memphis- International Paper! Orders are subject to the terms and conditions.

 
Q&A:
 

Do you accept custom orders?

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All of our products are formulated to be effective at meeting the specific needs of our customers however, some customers may want an item custom tailored to their preference. Here are our guidelines for creating custom orders:
 

*All custom orders must be pre-approved, please schedule a product consultation where we can talk via phone or live chat on our website.

 

*Custom orders are only available in sizes that retail at $12 and up

*Custom orders may be subject to surcharges

*Custom orders can only be made using the ingredients we carry, this can be determined by using our ingredient glossary or by selecting an ingredient that is offered in another one of our products​

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Can I make changes to an existing order?

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Sure, we will try to accommodate changes made no later than eight hours after an order is placed, but before the item is prepared or shipped. The type of changes that can be made are a change to an item's scent, or a change that requests an ingredient be left out. Please be advised, revisions made after an order has been placed are not guaranteed. 

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What if I put in the wrong address? 

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Please check to ensure the address on the invoice is correct! If we are not notified to revise an order before shipment, we will find a resolution at our own discretion, which will not include a refund. Buyers are responsible for keeping up with the shipping updates as all orders come with a tracking number.

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What if the item is damaged in transit?

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Please send us a message if any issues occur with your shipment! We will replace any item(s) that arrived damaged or leaking, that were reported within 48 hours from the delivery date. We will need pictures of how the package arrived (with original packaging) for documentation purposes. 

 

Click here for the full steps to completing a replacement form!

 

 

 

 

Why is my package marked as undeliverable?

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This happens when the carrier cannot locate the address due to missing, incorrect or incomplete address information being provided. First, please check your shipping address to confirm that it is correct. Our shipping labels are automatically computer generated based on the information the customer inputs. This process is not manual and we do not make any adjustments before shipping unless it is per request or recommended by USPS.

 

Usually USPS will hold undeliverable mail for 30 days, this gives the customer time to attempt to pick up the article or schedule a re-delivery request. Customers are responsible for contacting their respective mail carriers and/or postal office for issues occurring for address errors. If you are unable to locate your package during this time, it will usually be returned to the sender. We are not able to provide any resolution until a package is in our possession.

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If the package is returned to us, We will inform you of its arrival and update you (using the information provided on file) with the possible resolution(s) going forward. Please note that we do not offer refunds and all shipping fees are non-refundable. We also recommend speaking to your local post office about the suggested address you should use when purchasing online to avoid a future occurrence. If you do not update your address on file and this happens a second time, a resolution will be determined at our own discretion.

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If an item is returned to us because it was marked as undeliverable, in it's original shipping condition, we may elect to reship this item for an additional shipping and processing fee. Please note that because packages in these conditions are shipped twice, and are kept in the post office for 30 days, we may not be able to reship items especially if they have a shorter shelf life. If a package is refused by the buyer, this is treated as an unauthorized return and the item(s) will be treated as forfeited though we may elect to reship this item for an additional shipping fee + a 25% processing fee if the item is returned in its' original condition. 

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5. Privacy Policy.

Registration data and other personally identifiable information that we may collect is subject to the terms of our Privacy Policy.

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6. Registration and Password. You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorized use or your registration, user account or password.

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7. Your Conduct.

You agree that our web site may expose you to Content that may be objectionable or offensive. We shall not be responsible to you in any way for the Content that appears on this web site nor for any error or omission.
You explicitly agree, in using this web site or any service provided, that you shall not:
(a) provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortious, defamatory, libelous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this web site or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law;
(b) impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you;
(c) collect or harvest any data about other users;
(d) provide or use this web site and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising without our prior written consent;
(e) provide any Content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets.

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8. Third Party Services.

Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.

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9. Indemnification.

You agree to indemnify and hold us harmless, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from any claim or demand, including reasonable legal fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this web site or service, your violation of this {:Terms of Use:} or any other violation of the rights of another person or party.

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10. DISCLAIMER OF WARRANTIES. YOU UNDERSTAND AND AGREE THAT YOUR USE OF THIS WEB SITE AND ANY SERVICES OR CONTENT PROVIDED (THE "SERVICE") IS MADE AVAILABLE AND PROVIDED TO YOU AT YOUR OWN RISK. IT IS PROVIDED TO YOU "AS IS" AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, IMPLIED OR EXPRESS, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY, IMPLIED OR EXPRESS, THAT ANY PART OF THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, TIMELY, SECURE, ACCURATE, RELIABLE, OF ANY QUALITY, NOR THAT ANY CONTENT IS SAFE IN ANY MANNER FOR DOWNLOAD. YOU UNDERSTAND AND AGREE THAT NEITHER US NOR ANY PARTICIPANT IN THE SERVICE PROVIDES PROFESSIONAL ADVICE OF ANY KIND AND THAT USE OF SUCH ADVICE OR ANY OTHER INFORMATION IS SOLELY AT YOUR OWN RISK AND WITHOUT OUR LIABILITY OF ANY KIND. Some jurisdictions may not allow disclaimers of implied warranties and the above disclaimer may not apply to you only as it relates to implied warranties.

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11. LIMITATION OF LIABILITY. YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSS (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR ARISING OUT OF (I) THE USE OF OR THE INABILITY TO USE THE SERVICE, (II) THE COST TO OBTAIN SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THROUGH THE SERVICE, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS, (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.

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12. Reservation of Rights. We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our web site, its content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our web site or service without our prior written consent.

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13. Notification of Copyright Infringement. If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted at the following email address: orders.pure@gmail.com

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14. Applicable Law.

You agree that this {:Terms of Use:} and any dispute arising out of your use of this web site or our products or services shall be governed by and construed in accordance with local laws where the headquarters of the owner of this web site is located, without regard to its conflict of law provisions. By registering or using this web site and service you consent and submit to the exclusive jurisdiction and venue of the county or city where the headquarters of the owner of this web site is located.

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15. Miscellaneous Information. (i) In the event that this {:Terms of Use:} conflicts with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of this {:Terms of Use:} will remain valid and intact; (ii) The failure of either party to assert any right under this {:Terms of Use:} shall not be considered a waiver of any that partys right and that right will remain in full force and effect; (iii) You agree that without regard to any statue or contrary law that any claim or cause arising out of this web site or its services must be filed within one (1) year after such claim or cause arose or the claim shall be forever barred; (iv) We may assign our rights and obligations under this {:Terms of Use:} and we shall be relieved of any further obligation.

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16. Consent

By continuing to browse or otherwise accessing the web site, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this Web Site.

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